Terms and Conditions of Sale

All goods and services are subject to the following conditions and no other conditions shall apply unless agreed in writing prior to acceptance of the order. All orders are accepted on the understanding that these conditions are acceptable to the customer without reservation.

Prices
All prices quoted are exclusive of VAT, we reserve the right to change prices without prior notice and to correct omissions and errors in the catalogue

Settlement of Accounts
Payment of accounts will be due 30 days from the date of invoice.

Overdue Accounts
We reserve the right to charge 2.5% interest per month on all overdue invoices. Orders received from a customer whose account is overdue will not be processed until the account is settled in full. Customers who have had an account more then 60 days overdue will be sent a Pro-Forma Invoice which must be settled before goods are dispatched. Overdue accounts passed to a Debt Collecting Agency will incur ALL collection costs.

Claims
Customers claims for shortages or breakages must be made within 3 working days of receipt of goods

Non Receipt
Most standard orders will arrive on the next working day, please advise us of non receipt after 3 days (for small postal packets allow 5 days).

Returns
All goods returned must be by prior arrangement and must be accompanied by the customer’s account number, relevant invoice number and a Returns number issued by D L T. A credit note cannot be issued if this information is not supplied. Pharmaceuticals may only be returned for the following reasons:-

• To correct an error in delivering or ordering
• In response to manufacturer’s recall
• Where goods are alleged to be faulty

Goods which have been obtained direct from the manufacturer, at the customers request can not be returned to DLT without prior authorisation.

A cancellation charge to such items may be made.

Returns Form

Please complete this returns form and send with your return. Customer Returns Form.pdf

Local Anaesthetics
Confirmation of customers qualification in the use of local anaesthetics must be provided before we can supply.